China hits different when you're new here.
We help you land without losing it.
Payments that do not work. Apps you cannot set up. Taxis you cannot flag. A hotel check-in that suddenly requires something you do not have. The first 24 hours in China can stack up fast — especially when you are jet-lagged and running on zero local knowledge. That is exactly what we are here for.
This is real human support, not a FAQ page. You pay, you get access, and you message us when something breaks. Simple as that.
Here’s what happens after you pay
Pick a plan → pay → we send you the support channel details → message us when something goes sideways during your active window.
Not sure which plan is right for you? Ask us first. Seriously.
When China stops making sense, message us.
Real help. Honest scope. No promises we cannot keep.
Built for the moment things go wrong — not the moments everything’s fine
Built around high-friction arrival problems
The offer is specific: payments, transport, apps, language, and practical support when the first part of the trip gets messy.
Clear support boundaries
We do not position this as a tour package or concierge fantasy. The site explains what is in scope and what is not.
Direct contact path before and after purchase
Travelers can ask questions before buying, and paid plans include a real support access path once the trip starts.
“This is the kind of help that makes sense when your arrival day gets chaotic — practical, direct, and focused on the next move.”
“What feels credible here is the scope. It is not trying to do everything — just the parts that usually go wrong first.”
The first few hours are where it all falls apart.
It is not that China is hard. It is that six small things hit you at once — and you are running on bad airplane sleep and no local context to anchor you.
From the airport to your bed — without a meltdown
The airport Wi-Fi will not load. Your eSIM starts acting weird. DiDi wants something you do not have. The taxi queue is chaos. We help you figure out the next move, fast.
Alipay, WeChat, DiDi, maps — all of it
These apps are not intuitive when you are new, and when one breaks, the whole chain breaks. We walk you through the exact steps until things actually work.
Someone to message when the stress spikes
Not a tour. Not a concierge. Just a real person who knows this stuff, available when China suddenly feels more overwhelming than it should.
How it works
No mystery. You prep, you land, you message us if something breaks.
Start with the free Survival Kit
It is a pre-departure checklist. Download it, work through it, and you will land with way fewer surprises.
Pick how much backup you want
Just need cover for landing day and the first stretch? Get Arrival Support. Want help across the whole trip? Go full-trip.
Message us when things get stuck
After you pay, we send you the support channel details and how to use them. When friction hits, you know exactly where to go.
We’re not magic. We’re not a tour agency. We’re just someone who knows this stuff and picks up when you message.
We will not promise to fix everything. We will promise that when you are stuck at midnight trying to figure out why your Alipay is not working, you will not be staring at a Google search alone.
Pick the level of backup that fits your trip
The free kit is worth downloading no matter what. After that, it depends on how much friction you want to handle alone.
Survival Kit
The prep that stops you from walking off the plane blind. Checklist, context, no live support — but honestly still worth doing before any China trip.
- Checklist before departure
- Apps, payments, and transport basics
- Context for your first day
- No live support included
Free prep only.
No live support is included in the Survival Kit.
Arrival support
For arrival day and the early stretch. 14-day window. If you know landing day is when things go sideways, this is the one.
- Everything in the free kit
- 14-day support window
- Payments, apps, transport, and language troubleshooting
- Medical navigation, communication, and coordination within scope
- Best for arrival day and early-trip friction
What happens after payment:
You receive support access details and next-step instructions for the trip.
Questions first? Contact us before purchase.Secure payment powered by PayPal
Full-trip support
For trips where it is not just arrival — multi-city, longer stays, or anywhere the coordination starts to pile up.
- Everything in arrival support
- 30-day support window
- Better fit for multi-city travel and repeated coordination
- Ongoing logistics help when clearly in scope
- Priority handling for higher-friction trips
What happens after payment:
You receive support access details and next-step instructions for the trip.
Questions first? Contact us before purchase.Secure payment powered by PayPal
What actually happens after you pay
1. Choose a plan and pay.
2. We send you the contact channel details and exactly how to use it.
3. When a real problem shows up, use that channel during your active window.
4. We help you figure out the next concrete move — within what your plan covers.
In scope
- Figuring out the next practical step together
- Translating your situation so you can communicate it
- Coordinating when you cannot do it yourself in Chinese
- Making sense of a confusing local process
Not in scope
- Emergency dispatch or crisis response
- Medical diagnosis or treatment advice
- Government decisions such as visas or permits
- Unlimited done-for-you execution end-to-end
Situations we actually help with
Not hypotheticals. This is what people message us about.
Landed and nothing is going right — DiDi will not work, you cannot check in, Wi-Fi is a mess
→ We figure out what is broken and tell you the fastest way through it.
Alipay or WeChat Pay will not set up, maps will not load, you cannot get a DiDi
→ We walk through it step by step. We have seen every version of this.
You need to explain something urgent and the language gap is a wall
→ We translate the situation — not just the words — so you can actually get what you need.
Something feels medically wrong and you have no idea which door to walk through
→ We tell you what kind of facility fits and what to expect when you get there.
Small problems keep piling up and the whole trip starts feeling fragile
→ We help you deal with them one at a time before they compound into a real mess.
You are moving between cities and the coordination is getting out of hand
→ We stay with you through it and help keep things from unraveling.
Choose the support depth you need
The free kit is for prep. Arrival support is for the messy first part of the trip. Full-trip support is for people who want backup for longer.
| Feature | Survival Kit Free | Arrival support $19 / 14 days | Full-trip support $149 / 30 days |
|---|---|---|---|
| Free Survival Kit | |||
| Live paid support included? | |||
| Primary support channel | Email delivery | Direct support contact after purchase | Direct support contact after purchase |
| Best fit | Pre-departure prep only | Arrival friction, first night, early-trip confusion | Longer trips, repeated coordination, higher-friction travel |
| What it helps with | Apps, payments, transport, prep basics | Payments, apps, transport, language, medical navigation | Everything in arrival support plus broader trip logistics and coordination |
| Not included | Live support | Diagnosis, treatment advice, emergency replacement | Diagnosis, treatment advice, emergency replacement, unlimited done-for-you operations |
| Plan starts | Immediately after email delivery | After purchase confirmation / activation | After purchase confirmation / activation |
| Validity | Keep forever | 14 days | 30 days |
Or scroll up to compare plans and choose what fits.
Survival Kit (Free)
- Free Survival Kit
- Live paid support included?
- Primary support channel(Email delivery)
- Best fit(Pre-departure prep only)
- What it helps with(Apps, payments, transport, prep basics)
- Not included(Live support)
- Plan starts(Immediately after email delivery)
- Validity(Keep forever)
Arrival support ($19)
- Free Survival Kit
- Live paid support included?
- Primary support channel(Direct support contact after purchase)
- Best fit(Arrival friction, first night, early-trip confusion)
- What it helps with(Payments, apps, transport, language, medical navigation)
- Not included(Diagnosis, treatment advice, emergency replacement)
- Plan starts(After purchase confirmation / activation)
- Validity(14 days)
Full-trip support ($149)
- Free Survival Kit
- Live paid support included?
- Primary support channel(Direct support contact after purchase)
- Best fit(Longer trips, repeated coordination, higher-friction travel)
- What it helps with(Everything in arrival support plus broader trip logistics and coordination)
- Not included(Diagnosis, treatment advice, emergency replacement, unlimited done-for-you operations)
- Plan starts(After purchase confirmation / activation)
- Validity(30 days)
Get the Free China Survival Kit
A prep pack for travelers who want fewer mistakes from the moment they land.
It covers payments, connectivity, transport, essential apps, and pre-arrival setup — practical prep, not filler.
Not a newsletter. Not generic “China tips”. Just practical prep for a calmer landing.
Frequently Asked Questions
Clear answers before you decide how much support you want in China
Still deciding? Compare the support options first, then reach out if you want a sharper recommendation.
See support optionsYour first time in China doesn’t have to feel like a test you might fail.
Start with the free Survival Kit. If you want someone in your corner for landing day — or the whole trip — we’re here.
Real help. Honest scope. We tell you what we can and can’t do.