Making China Travel
Accessible
We're a group of travelers and locals who love China and are passionate about making this amazing country accessible to everyone.
Our Story
In 2023, our founder Alex took his first trip to China. Despite extensive preparation, he ran into countless frustrations on day one: WeChat Pay wouldn't work, taxi apps were all in Chinese, and restaurants couldn't accept foreign credit cards.
That evening, sitting in his hotel room, he thought: "There has to be a better way." China is an incredible country, but the digital ecosystem can be a real barrier for foreigners.
That's how ChinaEasey was born. We assembled a team of locals and long-term expats who understand every pain point foreign travelers face. Our mission is simple: enable anyone to experience the magic of China with confidence, without worrying about technical barriers.
Our Values
These principles guide everything we do
Human-First
Real human support, real care. No bots, no auto-replies, just genuine people who want to help.
Passionate Service
We love China and want you to love it too. Every interaction is about making your journey better.
Local Expertise
Our team lives across China, with real, up-to-date local knowledge.
Results-Driven
We don't just give advice—we solve problems. Your success is our success.
Meet Our Team
Travel experts and China specialists from around the world
Alex Zhang
Founder & CEO
Travel enthusiast who lived in China for 8 years. Struggled with the difficulties, now helping others avoid the same problems.
Li Wei
Head of Customer Support
Shanghai native, fluent in English and Mandarin. Passionate about showing the world the best of China.
Sarah Johnson
Operations Manager
Former backpacker, now China expert. Living in Beijing for 5 years, understands every foreigner's pain point.